mystery checks and performance reports - quality control
Although being a mystery guest sounds like a dream job, these independent evaluations play a very important role in hotel management. Even with the best concept, with the most astounding location and great amenities your property can malfunction if all that greatness does not trickle down to the guests.
With years of experience in hotel operations and operational consulting, our team can deliver a complete analysis of hotel performance based on a mystery check including HR, technical, IT, F&B aspects of your business. Apart from the analysis we provide management or the owner with a full report on the visit, a list of key issues and proposed course of action. Our quality control services have four main steps:
briefing with the owner/operator
delivery of the report, analysis and proposed course of action
de-briefing with the owner/management
We would love to hear from you and learn more about your business. If you are interested in how we could be of service to you, share your current situation, goals and priorities with us and we will get back to you with a personalised offer as soon as possible!
Click on our services below to explore more:
development & project management
operational consulting & troubleshooting
real estate transactions
expansion & representation services